Get in Touch With Us
This page is for reaching the editorial team behind Best NY Online Casinos. We research and compare offshore online casino sites that accept players from New York, and we rely on readers to tell us when something we have published looks wrong, out of date, or unclear. Email is the only channel we run, and a real person reads every message.
You must be 21 or older to gamble at the sites discussed on commoncider.com. If gambling has stopped being entertainment for you, call 1-800-GAMBLER or New York's HOPEline on 1-877-8-HOPENY. Both are free, confidential and available around the clock.
How to email the editorial desk
Write to [email protected]. We aim to reply within two business days. Messages sent over a weekend or holiday usually get picked up the following Monday.
A few lines of context speed things up considerably. Tell us which page you were reading, which casino brand your question involves, and — if you are reporting an error — what you saw versus what you expected. Screenshots of bonus terms or cashier screens are useful when a promotion's conditions appear to have changed.
What we can help with, and what we can't
We are an independent comparison publisher. We do not operate any casino, hold player funds, process payments or have access to anyone's account.
| Write to us about | Go direct to the operator about |
|---|---|
| Errors or outdated details in a review | A pending or delayed withdrawal |
| Bonus terms that no longer match what we published | Locked or restricted accounts |
| Which comparison criteria we used and why | KYC document uploads and verification status |
| Suggestions for sites or topics to cover | Deposit limits, cooling-off or self-exclusion on your account |
| Partnership and advertising enquiries | Disputed game results or bet settlement |
| Concerns about our responsible gambling coverage | Anything involving money already in your balance |
If you have hit a wall with an operator's own support, tell us anyway. We cannot intervene, but repeated reports about slow payouts or support that goes unanswered feed directly into how a site scores in our rankings.
Where our money comes from
Some links on this site are commercial. If you follow one and open an account, we may earn a commission from the operator. That arrangement never buys a position in our rankings and never changes a rating. Sites we have no commercial relationship with are reviewed on exactly the same criteria, and a brand that pays us can still finish below one that does not. If you think a particular review reads more favorably than the evidence supports, say so in an email — that is a message we will take seriously.
Reporting a bonus that doesn't match
Welcome offers change without notice, and the headline number is the part that changes least. When you report a discrepancy, the details that matter to us are the playthrough multiple, what it applies to, the expiry window, the maximum bet allowed while a bonus is active, and any cashout cap.
Three examples of offers currently listed on the site, and the kind of thing worth flagging:
- Raging Bull — 410% up to $10,000 plus 50 free spins. Our top-rated pick for players who want a deep real-money slots library with progressive jackpot titles alongside the standard reels. It is worth contacting us if the playthrough multiple, the game weighting on the free spins, or the maximum cashout on the bonus portion has moved. The limitation to be clear about: a headline percentage this large comes with correspondingly heavy wagering, and the full $10,000 is only reachable by depositing far more than most casual players will. Treat the top line as a ceiling, not an expectation. New players only; terms, wagering and time limits apply.
- Magician Bet — 101% no wagering. Ranked just behind because of that "no wagering" structure, which removes the single thing most readers email us about. A modest match you can withdraw from is usually worth more than a huge one you cannot. Flag it to us if the no-wagering claim turns out to carry hidden conditions such as a winnings cap, a minimum deposit floor or excluded payment methods. The trade-off: the match percentage and the headline value are much smaller than the offshore norm, and the game library behind it is narrower than the bigger-name rooms. New players only; eligibility and expiry conditions apply.
- Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser. Included because the free spins are tied to a named title, which makes the offer easy to verify and easy for us to check against the cashier. Tell us if the spins arrive on a different game, if the value per spin differs from what is advertised, or if the deposit bonus and the spins carry separate playthrough terms. The drawback: game-specific spins are only good value if you would have played that slot anyway, and the deposit match sits under the same heavy wagering that applies across this category. New players only; wagering requirements and time limits apply.
Other brands we list — including Uptown Aces, Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — are reviewed on the same basis, and corrections on any of them are equally welcome. Sweepstakes-style offers such as those quoted in SC rather than dollars work on a different model from cash deposit bonuses, and we are glad to explain the distinction if the listing is confusing.
Payment and payout questions we can answer
We cannot see your cashier, but we can explain how the methods generally work at the sites we cover and what to check before you commit money.
- Cards — Visa and Mastercard deposits are common at offshore rooms, though issuing banks in the US decline gambling transactions unpredictably. Cards are rarely usable for withdrawals.
- Bank transfer and check by courier — slowest route out, typically the option with the highest per-transaction limits and, often, a fee.
- Cryptocurrency — usually the fastest withdrawal path at this type of site, but exchange rate movement between request and receipt is on you, and network fees vary.
- E-wallets and prepaid cards — availability for US players is inconsistent and changes without warning. Verify inside the cashier before depositing rather than trusting a promotional page.
We do not publish payout times as tested figures, because we have not tested them. Where an operator advertises a processing window, we present it as the operator's claim. Withdrawal limits, minimum cashout amounts, per-method fees and first-withdrawal verification delays all vary by brand, and every site will require identity documents before releasing funds. Email us if a limit or fee we have published no longer matches the cashier and we will recheck it.
Questions about game libraries and providers
Readers often write asking what a site actually offers before they register. Broadly, the rooms we cover fall into these categories: real-money online slots including progressive jackpot titles; table games such as blackjack, roulette and baccarat with varying table limits; video poker in single and multi-hand formats; and, at some sites, live-dealer rooms streamed with human croupiers. Not every brand carries all four — live dealer in particular is inconsistent across offshore operators.
If you want to know which software studios supply a given site, ask. Provider lineups change, and we would rather confirm a current lineup with you than leave a stale list on the page. The same goes for RTP figures and RNG certification: where an operator publishes independent testing, we say so; where it does not, we say that too, and we will not claim certification we cannot verify.
Sports betting and other product lines
Several brands on our list run more than a casino. BetUS, for instance, is primarily known as a sportsbook with a casino attached, and a number of the others bolt on sports markets, racebooks or poker rooms beside the slots. Those products sit under different terms: sportsbook bonuses typically carry rollover on bets placed rather than on spins, odds and settlement rules replace RTP as the thing to compare, and the payout queue is often shared with the casino side. If your question concerns the sports or poker side of one of these brands, mention it — the answer is usually different from the casino answer.
How we rank the sites, if you want to challenge a score
Ratings on commoncider.com are editorial judgments made by our team. They are not customer-review averages and should not be read as one. We weigh:
- Game range and depth across slots, tables, video poker and live dealer
- Bonus value judged after wagering, expiry and cashout caps, not by headline percentage
- Banking breadth for US players and the clarity of published limits and fees
- Stated payout handling, withdrawal minimums and verification requirements
- Licensing and regulatory disclosure, and whether it can be checked
- Mobile and browser play on iOS and Android
- Support availability, including whether live chat is genuinely staffed
- Responsible gambling tools — deposit limits, time-outs, self-exclusion
Disagree with a score? Email the desk with your reasoning. We revisit listings on a rolling basis, and a specific, evidenced complaint moves faster than a general one. Our listings were last fact-checked on Sep 23, 2026 by Zachary Bennett.
Eligibility and legal standing in New York
This is the point we get asked about most, so we will be direct. New York has legal, state-regulated online sports betting. It does not currently license online casino gaming. The casino sites compared on commoncider.com are offshore operators licensed outside the United States, not New York-regulated operators, and we do not present them as state-licensed or as offering legal online casino gaming in New York.
What that means for you in practice: the consumer protections attached to a New York Gaming Commission licence — state dispute resolution, mandated fund segregation, state-run self-exclusion — do not apply. Your recourse in a dispute runs through the operator and its offshore regulator. Every site will require KYC identity verification before paying out, typically a government photo ID, proof of address and proof of the payment method used. Anyone under 21 is excluded outright. Winnings may carry federal and state tax obligations; we are not tax advisers, so speak to a qualified professional about your own position.
If you are comparing these offshore rooms against options in other jurisdictions, our overview of casinos operating outside GamStop covers similar ground for the self-exclusion question.
If your message is about gambling harm
Tell us plainly and we will respond with resources rather than casino links. We will never reply to that kind of message with a promotion.
- 1-800-GAMBLER — national helpline, free and confidential, 24/7
- New York HOPEline: 1-877-8-HOPENY (1-877-846-7369), or text HOPENY (467369)
Every reputable operator offers deposit limits, session reminders, cooling-off periods and self-exclusion in account settings. Set them before you need them, and never gamble money set aside for anything else. Losing is the normal outcome of casino play — no game, strategy or bonus changes the house edge.
Before you write
Include the page, the brand, and what you want us to do about it. If you are flagging a bonus, quote the term as it appears in the operator's own conditions. If you represent an operator or agency, say so in the first line. We will tell you honestly whether we can help, and if the answer is no, we will point you somewhere that can.